If there was a repair to be made, I would include the diagnostic check as part of the repair.
I got a call from a young man and the guy was calling from a region outside of Ocala known as The Villages. The Villages used to be a very small area, but now it is a city on its own. I often spend a lot of time working in The Villages. Florida is a very hot and humid place and The Villages are located right in the middle of everything. There are lots of problems with air conditioning systems during the summer and that’s when the bulk of my money is made. The young man called me from The Villages and said that he was living with his grandmother. His grandmother had an older house from the ’90s and the place needed a new air conditioning system. I told the young man that was something I could help with and I told him that I could schedule an appointment for a free diagnostic check. If there was a repair to be made, I would include the diagnostic check as part of the repair. If the customer needed a brand new system, then I would complete the estimate for free in hopes of being able to persuade the customer to use our services for the new system installation. I didn’t have any trouble finding the address, but it was her to see the house number from the street because the yard was terribly overgrown. The young man told me that he had been caring for his grandmother for a while. I honestly felt bad for the woman, because he wasn’t doing a very good job.