A few days during the week, I have to work the after-hour shift at the Phoenix HVAC repair service.
We offer services all day and all night.
We have emergency appointments after dinner time. We charge a small additional fee for all after hours services and that starts at 8:00 at night. The HVAC repair service is one of the top heating and cooling businesses in all of Phoenix and the surrounding areas. The company prides itself on providing the best customer service and affordable prices. I was working the emergency shift on Wednesday when a customer called with a problem. I responded to the call at 7:45. I told the customer that it would take approximately 30 minutes before I would arrive at her address. Unfortunately, traffic was backed up for 3 miles after a semi truck and a car collided on the interstate. Thankfully no one was seriously injured, but traffic was backed up while they were cleaning up everything that was in the back of the semi truck. I thought it would take 30 minutes to get to the customer, but it ended up taking almost an hour. The customer didn’t seem upset when I arrived, especially after I explained there was an accident. The customer honestly just looked happy to see someone that was going to be able to fix whatever problem was happening with the air conditioning system. It took me about 30 minutes to evaluate and diagnose the problem and another hour to replace the refrigeration hoses that were leaking. The repair took about the same amount of time as the drive over to the address.