The lady was really starting to ware me down

I think of myself as a very patient person, but there are times when I can even become frustrated with people.

I’ve been working for the same Denver marijuana dispensary location for the past six years.

I started as the assistant manager and I have been working as the store manager for the last 4 years. Everyday I enjoy my job and I have a lot of fun. There are never times when I am unhappy being at work. There are definitely times when customers will get on my nerves. A situation like this occurred last Thursday when I was working during the afternoon and I was alone. One of the employees at the Denver marijuana dispensary was scheduled to work until 3 pm. The next budtender was not scheduled to start until the evening shift at 5 p.m. I only had two hours alone and those are easily the slowest times throughout the day. I only had seven total customers during those two hours, but one of them turned out to be a feisty older lady that wanted to argue and scream in my face. I had never seen the customer before in the Denver marijuana dispensary location. It was in fact her first time. She was under the assumption that she was going to receive a 20% off discount for her first-time patient order. I carefully explained to the customer that we no longer have that promotion. It ended last year when we changed our store policies. The woman started yelling and screaming and she demanded to speak with the manager. When I told her that I was the manager, she accused me of lying and threatened to call the corporate dispensary office.

 

The lady was really starting to ware me down